NICE Systems
2014 saw NICE unveil NICE Fizzback, which allows companies to capture and analyse both solicited and unsolicited Customer feedback across a number of channels. The technology allows organisations to better segment customer sentiment and gain a greater understanding of client demands
Offering services to a host of different industries – from healthcare to telecoms, financial services to utilities – NICE Systems is the forerunner in data security and surveillance. The organisation uses multi-sensor analytics to enable businesses to improve performance and operational efficiency, reducing risk and increasing safety and security. Intent-based solutions – providing insights into the objectives of customers, criminals, fraudsters and terrorists – is where NICE succeeds, and defines the market for the technology it offers.